As consumers, we all have the right to quality goods and services. When those rights are violated, the Consumer Protection Act, 2019 empowers individuals to seek justice through the Consumer Forum. Advocate Neha Gund offers expert legal services to help consumers address grievances and ensure their rights are protected in a fair and just manner.

What is the Consumer Forum?

A Consumer Forum is a quasi-judicial body established under the Consumer Protection Act, 2019 to resolve disputes between consumers and service providers or sellers. The Consumer Forum hears complaints regarding defective goods, deficient services, unfair trade practices, and more. The Forum provides consumers with a platform to seek redressal for grievances, including compensation for losses or damages.

Services Offered by Advocate Neha Gund

Filing Consumer Complaints

• Assisting consumers in filing complaints related to defective goods, substandard services, and unfair trade practices

• Drafting well-articulated complaints to be submitted before the appropriate Consumer Forum (District, State, or National)

• Representing consumers in preliminary hearings to ensure the swift progression of the case

Representation at Consumer Forums

• Providing legal representation at District Consumer Forum, State Consumer Disputes Redressal Commission, and the National Consumer Disputes Redressal Commission (NCDRC)

• Advocating on behalf of clients in consumer protection cases, including product defects, services delay, and fraudulent activities

• Presenting documentary evidence and witness testimonies to strengthen the case

Seeking Compensation

• Ensuring consumers receive fair compensation for defective products, substandard services, or emotional distress caused by unfair trade practices

• Pursuing claims for monetary compensation, interest, and costs of litigation

• Ensuring consumers are awarded replacement of defective goods or repair of faulty services when applicable

Dispute Resolution & Settlement

• Assisting in amicable settlements and alternative dispute resolution (ADR) mechanisms to resolve issues without lengthy litigation

• Negotiating out-of-court settlements between consumers and service providers

• Handling refunds, replacements, and repair services in case of disputes

Consumer Protection Advocacy

• Offering legal advice on consumer rights, including the right to quality goods and services, right to information, and right to safety

• Educating consumers on their rights under the Consumer Protection Act and how to protect themselves against fraud, defective products, or misleading advertisements

• Advising on the legal aspects of warranty, guarantee, and product recalls

Handling Unfair Trade Practices

• Taking action against false advertising, misleading promotions, and fraudulent claims by businesses

• Challenging unfair contracts or discriminatory trade practices that harm consumers

• Representing consumers in cases involving exploitative pricing, forced sales, or unethical business practices